Wednesday, June 24, 2015

Beau Dietl: The Changing Practices Of A Collection Agency

By Bob Oliver


With so many different elements that can come together in order to create the best level of work, I have to believe that a collection agency has a number of tools on its side. As much as I believe this to be true, though, how many of them are as deep as they should be when obtaining funds? How much information is allowed when collecting money from debtors on behalf of clients? It's an interesting point to talk about, which is made even more interesting with talks of reforms being had.

The Washington Post featured an article that spoke about the information was allowed for the sake of securing debt for clients. The Consumer Financial Protection Bureau decided to survey the industry to see if sufficient information was allowed for collectors to go about their work. If there is more info allowed by the end of this, I have to believe that those working within any collection agency will have greater tools for the job. This is something that should be kept in mind for many authorities, Beau Dietl & Associates included.

You may be curious, though, as to what kind of information is going to be allowed in this regard. Collectors are only allowed access to a number of simpler aspects such as name, address, and the amount that the debt itself calls for. While you may believe that this is enough for a collector to work from, who is to say that the best work is going to be seen at the highest rate possible. Wouldn't matters be made easier for these workers if the rules surrounding data were not as restrictive?

There has been a time or two where collectors have contacted the wrong people, believing that they were the debtors. This is one of the reasons why the lack of information should not be had, especially since such an occurrence can go against the details of the Fair Debt Collection Practices Act. Seeing as how this is the rulebook for every collector, it should be followed to a science, right? Maybe a greater wealth of knowledge for every debtor can prove to be that much more useful.

I do not think that this point can hurt, especially since a collection agency needs information in order to go about the work that it is responsible for. With only so much information being allowed, though, are the best results going to be seen? Of course, such an agency can still work to the best of its abilities but imagine just how much easier the work would be for collectors. It would also be done in order to serve all parties in a situation without ever being written off.




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